Refund policy

Returns & Refunds Policy

We hope you are happy with your BeNutri purchase. If you change your mind, you may notify us that you wish to cancel your order within 14 days of receiving it.

Once you have notified us, you must return the eligible products to us within 14 days.

Return conditions

For health protection, hygiene and product-safety reasons, food supplements can only be returned for a change-of-mind refund where they remain unopened, unused and in their original sealed condition.

We cannot accept a change-of-mind return where a product's safety seal, shrink seal or other protective seal has been opened, removed, broken or tampered with, where the product is not suitable for return for health protection or hygiene reasons.

This does not affect your statutory rights if a product is faulty, damaged, incorrectly supplied or not as described.

Damaged, faulty or incorrect products

Please inspect your order when it arrives. If your product is damaged, faulty, incorrect or there is another problem with your order, please contact us as soon as possible at info@benutri.co.uk, including your order number and, where appropriate, photographs of the issue.

We will assess the issue and provide the appropriate remedy in accordance with your statutory rights.

How to make a return

Before returning a product, please contact us at info@benutri.co.uk with your order number and reason for the return. We will provide return instructions.

Please do not send products back without first contacting us.

Unless the product is faulty, damaged, incorrect or otherwise not in conformity with your statutory rights, you are responsible for the direct cost of returning the product.

Refunds

Once we receive and inspect an eligible return, we will process the refund to your original payment method.

Where you exercise your statutory right to cancel the entire order, we will also refund the standard outbound delivery charge you paid, where applicable. If you selected a more expensive delivery service, such as express delivery, we are not required to refund the additional amount above our standard delivery charge.

Refunds will be made within the applicable statutory time limits. Your bank or card provider may take additional time to show the refund in your account.

Cancelling before dispatch

If you wish to cancel an order before it has been dispatched, please contact info@benutri.co.uk as soon as possible. If we are able to stop the order before dispatch, we will cancel it and issue the appropriate refund.

Your statutory rights

Nothing in this policy limits or excludes any rights you have under applicable UK consumer law, including rights relating to goods that are faulty, not as described or not of satisfactory quality.